Support

Mamshak — ممشاك · Last updated: August 5, 2026

Mamshak (ممشاك) is developed and operated by Aqliya for AI. For any question or problem, email us at info@aqliya.ai. We reply as soon as we can.

Invoice scanning (OCR)

• Scanning needs an internet connection; if the scan service is busy or unreachable, try again in a moment.
• For best results, use a sharp, well-lit photo of the invoice, taken straight-on.
• Automatic text recognition can make mistakes — always review and correct the amounts, dates, and details before saving.

Camera, photos, and notification permissions

• The app asks for camera or photo-library access only when you attach or scan an invoice, and for notification permission only for maintenance reminders.
• If you declined a permission and want to enable it later: iOS — Settings → Apps → Mamshak; Android — Settings → Apps → Mamshak → Permissions.

Mamshak Pro subscription

• Restore subscription: reinstalled the app or got a new phone? Open Profile and tap "Restore subscription" — your subscription re-activates at no extra charge if you use the same Apple or Google account.
• Cancel: App Store — Settings → your Apple ID → Subscriptions; Google Play — Play Store → Profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.
• Refunds: handled by Apple or Google under their policies — request them through the App Store or Google Play.

Your data

• Your records are stored on your device. Use Profile → "Export backup" to save a backup file, and "Delete all local data" to erase everything.
• Uninstalling the app removes its local data from your device.

Reporting a technical problem

Email info@aqliya.ai and include: your device model, iOS/Android version, the app language you use, what you were doing, and what happened (a screenshot helps). Please do not include invoice photos containing personal information unless needed.

Legal

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